Hey, credit where credit is due- Amazon may have its faults (particularly regards paying its taxes and its purported workplace conditions) but it has pretty good customer service when things go wrong. A few months ago back when it was first announced, I preordered Criterion’s edition of The Tree of Life. Back then it was priced rather, er, provocatively, shall we say (£38) but these prices always fall, and it did, even reaching £17.99 at one point before rising back to its current £25.99. Amazon’s pre-order price promise of only being charged the lowest stated prior to release is reliable and no worry at all. Except this time, when I got an email that my copy had been dispatched and I had been charged £38.99.
Hey, I’m one of Terrence Malick’s biggest fans (well, until his last few films, anyway) and The Tree of Life, which blew my mind at the cinema, was getting a three-hour cut here which was frankly irresistible to me but no film is worth that kind of outlay. So, I contacted Amazon and very pleasantly queried what I had been charged, asking if I could be reimbursed the difference from the £17.99 I felt I should have been charged.
Much to my surprise, Customer Services promptly apologised for the mistake and reimbursed me the full £38.99, and told me that I could keep my copy as a goodwill gesture. So I got Criterion’s The Tree of Life for free. Christmas has come early for this Ghost.
Must say I’m chuffed. I’m not usually on the receiving end of something as beneficial as this (on the balance of things, in life I most always get screwed instead of hugged). We’ve been having some rough weeks of late (the death of a neighbour back in my parents street who had been around since I was three, a relative of my wife becoming very ill needing care/chasing around and hospital visits – would you believe he was in three seperate hospitals in one week?- then an ex-work colleague of mine being rushed into hospital… it’s the kind of month that doesn’t get much blogging done). So it’s been a rough few weeks (we hate and fear every November, it’s almost supernatural how things go wrong every November).
Hey, maybe the tide has turned.
I guess when I watch The Tree of Life this weekend it will just seem all the better, even the longer cut of it, for having not actually cost me anything. I keep teasing Claire, “did I mention I got this Blu-ray for free?” before she shudders at the prospect of actually sitting through it.
So anyway, thanks Amazon, happy customer here.
(And yes, hopefully I’ll be posting a review of this extended edition here next week).